Privacy Policy

Last Updated: January 22, 2026

🔒 Your privacy is our top priority

At PranaJiva, we understand the sensitive nature of wellness products. We are committed to protecting your privacy with the highest standards of data security and discretion. This Privacy Policy explains how we collect, use, protect, and handle your personal information.

Information We Collect

1. Personal Information

  • Name, email address, phone number
  • Shipping and billing address
  • Date of birth (for age verification)
  • Payment information (processed securely via Razorpay)

2. Order Information

  • Products purchased
  • Order history and preferences
  • Delivery preferences (including stealth mode settings)

3. Technical Information

  • IP address and browser type
  • Device information
  • Cookies and usage data (see Cookie Policy below)

How We Use Your Information

  • Process Orders: Fulfill purchases and arrange discreet delivery
  • Communication: Send order updates, shipping notifications, and customer support
  • Account Management: Maintain your account and privacy preferences
  • Personalization: Improve product recommendations (only with consent)
  • Legal Compliance: Age verification and regulatory requirements
  • Security: Prevent fraud and protect our platform

Our Discretion Commitment

We understand the importance of privacy for wellness products:

  • Billing Statements: Transactions appear as "PJ WELLNESS SERVICES"
  • Packaging: Plain, unmarked boxes with no product details
  • Sender Name: Packages shipped from "PJ Wellness"
  • Email Communications: Discreet subject lines and content
  • Stealth Mode: Optional privacy mode hides product details in your account

Data Sharing & Third Parties

We never sell your personal information. We only share data with:

✓

Payment Processors

Razorpay (PCI-DSS compliant) for secure transactions

✓

Logistics Partners

Shiprocket for delivery (only name, address, phone - no product details)

✓

Analytics Services

Anonymized usage data for improving user experience (opt-out available)

✓

Legal Authorities

Only when required by law or to protect rights and safety

Data Security Measures

  • Industry-standard SSL/TLS encryption for all data transmission
  • Secure database storage with encryption at rest
  • Regular security audits and vulnerability assessments
  • Limited employee access with strict confidentiality agreements
  • Two-factor authentication for account access
  • Automatic session timeout for inactive accounts

Your Privacy Rights

You have the right to:

Access Your Data

Request a copy of all personal information we hold

Correct Inaccuracies

Update or correct your personal details

Delete Your Data

Request account deletion (subject to legal obligations)

Opt-Out

Unsubscribe from marketing communications anytime

To exercise these rights, contact us at privacy@pranajiva.in

Cookie Policy

We use cookies for:

  • Essential Cookies: Required for site functionality (e.g., age verification, cart management)
  • Preference Cookies: Remember your settings (e.g., stealth mode preference)
  • Analytics Cookies: Help us improve user experience (optional, can be disabled)

You can control cookies through your browser settings or our cookie consent banner.

Age Restriction

Our services are intended for adults aged 18 years and above. We do not knowingly collect information from minors. If we discover that we have inadvertently collected data from someone under 18, we will delete it immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order history is retained for 7 years for tax and legal compliance. You can request earlier deletion by contacting us.

International Data Transfers

Your data is primarily stored in India. If we transfer data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses or Privacy Shield certification.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or to exercise your rights:

📧 Email: privacy@pranajiva.in

📞 Phone: +91 123 456 7890

📍 Address: PranaJiva Wellness Pvt. Ltd., Mumbai, Maharashtra, India